Politique d'expédition

 

Shipping policy

 

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

 

 

Shipping option	Estimated delivery time	Price
Lettre Suivie ( Pour les kits seulement)*	2 to 3 business days	3€
Mondial Relais en point relais	3 to 4 business days	4€
Colissimo Domicile	2 to 3 business days	6€
UPS ACCESS POINT **	1 to 2 business days	6€
UPS DOMICILE	1 to 2 business days	12€

*Lettre Suivie : This option is only applicable to orders only containing 1 to 3 DIY kits. If you choose this option while your order contains items not suitable for this shipping option we will request you to pay for another shipping option.

**UPS ACCESS POINT : The pick up point will be selected after your order, it will be the closest location to your home adress. In the shipping confirmation email you'll receive the exact adresse of the pick-up point.

International Shipping

North America (USA, CANADA and MEXICO)

 

Shipping charges for your order will be calculated and displayed at checkout.

 

Shipping option	Estimated delivery time	Price
International tracked letter (for DIW kits only)*	6 to 10 business days	7€
Economy International	6 to 12 business days	15€
Standard International	4 to 6 business days	30€
UPS	2 to 4 business days	48€

 

Europe 1 : Austria, Belgium, Denmark, Luxembourg, Netherlands, Sweden, Germany, Italy, Spain, Ireland, Portugal 

 

Europe 2 : Bulgaria, Croatia, Cyprus, Czechia, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia 

 

United Kingdom 

Switzerland

 

*International tracked letter : This option is only applicable to orders only containing 1 to 3 DIY kits. If you choose this option while your order contains items not suitable for this shipping option we will request you to pay for another shipping option.

**UPS ACCESS POINT : The pick up point will be selected after your order, it will be the closest location to your home adress. In the shipping confirmation email you'll receive the exact adresse of the pick-up point.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. My Model Horse is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at anna@mymodelhorse.com with your name and order number, and we will look into it for you.

 

Refunds, returns, and exchanges

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it,  unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at anna@mymodelhorse.com. Please note that returns will need to be sent to the following address: 30 Rue Des Moulins, 77130 Dormelles - France. We do not provide return labels, you will have to organize the return shipping yourself.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at anna@mymodelhorse.com.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@email.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at anna@mymodelhorse.com.

 

https://mymodelhorse.com/ is committed to excellence, and the full satisfaction of our customers.
https://mymodelhorse.com/ proudly offers shipping services. Be assured we are doing everything in
our power to get your order to you as soon as possible. Please consider any holidays that might
impact delivery times. https://mymodelhorse.com/ also offers same day dispatch.

2. SHIPPING
All orders for our products are processed and shipped out in 1-2 business days. Orders are not
shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders,
shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there
will be a significant delay in the shipment of your order, we will contact you via email.

3. WRONG ADDRESS DISCLAIMER
It is the responsibility of the customers to make sure that the shipping address entered is correct.
We do our best to speed up processing and shipping time, so there is always a small window to
correct an incorrect shipping address. Please contact us immediately if you believe you have
provided an incorrect shipping address.

4. UNDELIVERABLE ORDERS
Orders that are returned to us as undeliverable because of incorrect shipping information are
subject to a restocking fee to be determined by us.

5. LOST/STOLEN PACKAGES
https://mymodelhorse.com/ is not responsible for lost or stolen packages. If your tracking
information states that your package was delivered to your address and you have not received it,
please report to the local authorities.

6. RETURN REQUEST DAYS
https://mymodelhorse.com/ allows you to return its item (s) within a period of 30 days. Kindly be
advised that the item (s) should be returned unopened and unused.

7. OUT OF STOCK ITEM PROCESS
https://mymodelhorse.com/ has the following options in the event there are items which are out of
stock https://mymodelhorse.com/ Wait for all items to be in stock before dispatching.

8. IMPORT DUTY AND TAXES
When dealing with https://mymodelhorse.com/ you have the following options when it comes to taxes
as well as import duties:You will be required to settle the requisite fees when the items are arriving
in the destination country.

9. ACCEPTANCE
By accessing our site and placing an order you have willingly accepted the terms of this Shipping
Policy.

10. CONTACT INFORMATION
In the event you have any questions or comments please reach us via the following contacts:
Email - anna@mymodelhorse.com