Frequently Asked Questions

Model horses come in different sizes, called scales. A scale of 1:20 means the model is twenty times smaller than a real horse. Our tack and accessories are made for a specific scale, so a kit only fits horses of that size. Getting this right is the single most important thing before ordering. Our scales explained page shows the sizes side by side.

It depends on the horse, not on the kit: Schleich and CollectA standard horses → 1:20. Breyer Traditional, the big ones at around 30 cm → 1:9. Breyer Classic and CollectA Deluxe, around 15 cm → 1:12. Breyer Stablemates, around 9 cm → 1:32 (small selection for now).

Full details and comparison photos on our scales explained page.

Measure the height at the withers — the top of the shoulder, not the head. Around 16 cm is 1:9, around 11 cm is 1:12, around 8 cm is 1:20. If you're between two, send us a photo of the horse next to a ruler and we'll tell you.

Probably, as long as the size matches. Scale is about size, not brand. Papo, Bullyland or Mojo horses are usually close to 1:20 and our Schleich kits generally fit. Send us a photo if you'd rather be sure before ordering.

No. It would be far too small. A 1:9 Breyer needs 1:9 tack, and the difference is very visible.

Schleich ponies and foals are smaller than adult horses even at the same scale. We make a blanket kit sized specially for them. For other pieces, tell us which foal you have and we'll advise.

A saddle pad or a ribbon halter. Both take under an hour and need nothing but glue. If it's a gift, the Starter Pack has four kits plus the glue and applicator, so there's nothing else to buy.

No. Nothing in our kits is sewn. Everything is assembled with glue.

Yes. Every 3D printed accessory — hay racks, jumps, tack room pieces, stables — is printed and then hand-painted by Anna in our workshop, piece by piece, just like the tack kits are cut and packed by hand. Nothing here comes off a mass-production line.

A model horse in the right scale, craft glue and a pair of scissors. That's all. We sell the glue and a precision applicator if you'd rather have the ones we use ourselves.

From about 7 with an adult nearby for the first one, and from 9 or 10 on their own with the video tutorial. Plenty of our customers are teenagers and adults — the advanced kits stay demanding for years.

Yes, all of them. Every kit includes a flashcode to its own video, and the full library is public on our YouTube channel. You can watch one before ordering to see exactly what's involved.

Our gift guide sorts everything by age and by budget, with live prices — from first kits to made-to-order stables. The one thing to check before anything else: which model horse brand the child owns (see the scales section above).

That's exactly who our creators page is for — from the first tack kit to the dream barn, with the accessories that make a diorama look real on camera.

Yes — our party favor and workshop packs come in sizes for 8, 10 or 12 guests, each kit individually bagged, so the craft session is the party activity and the favor at once.

Yes. Start from the party packs, or write to anna@mymodelhorse.com for a larger group, a recurring session or an invoice for an institution.

Often, yes. Specific colours, a different scale, a larger quantity for a party or a workshop, a stable built to a theme. Email anna@mymodelhorse.com with what you have in mind and we'll tell you honestly whether it's possible and what it would cost.

Orders are prepared within 1 to 2 business days. Customized barns and stables take longer — the delay is written on each product page.

Yes, worldwide. Rates and delivery estimates by destination are in our shipping policy. Small orders of one to three kits can go by tracked letter, which is the cheapest option.

Outside the EU, possibly. Import duties and taxes are set by your country and are payable by you on delivery. We have no control over them and cannot estimate them in advance.

You have 30 days, and 14 days of unconditional withdrawal within the EU. Items must be unused and in their original packaging. Two exceptions: kits and painted items are made to order and cannot be returned, and gift cards are non-returnable. Full details in our refund policy.

Email us before you open the kit. Kits are made to order and can't normally be returned, but if the packaging is intact we'll do our best to sort it out.

Wait 48 hours after the shipping email for tracking to update. If it still shows nothing, email anna@mymodelhorse.com with your order number and we'll look into it.

Yes — mymodelhorse.com is the official shop of the @MyModelHorse YouTube channel and of the @my.model.horse accounts on Instagram and TikTok — a community of about 160,000 followers where we publish free tutorials for every kit.

Our chat and our inbox are for customers and people about to order: a question about a product, a scale, an order, a delivery, a return, a custom request. We answer those properly, and that's what they're for.

If you'd like to chat about the hobby, ask for general crafting advice, share your creations or just say hello, please come and find us on social media instead. We're genuinely happy to talk there, and it means the inbox stays free for people who need help with an order.

👉 Instagram · TikTok · YouTube — all @my.model.horse

Anna, in a workshop in Seine-et-Marne, France. Every kit is designed, cut and packed by hand. When you email, you get an answer from her, not from a support desk.